ELEM - Services
   
     
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In the field of the industrial instrumentation and the processes’ control, ELEM offers a service activity in Italy and other foreign countries.

After the start-up, thanks to the acquired experience in the supplying of conduction and support activity, ELEM has thought up a lot of Help Desk services.

Our society therefore offers packages (call management, remote support and remote resolution) in standard modalities.

All services guarantee high technological levels increasing in time.

In particular ELEM offers services of:

  • Call management (insertion, shunting, closing and monitoring)
  • Using of more diffuse software packages.
  • Calls cataloguing (hardware and software inventory), management and cataloguing also via web, customer database’s updating, identifying data’s insertion, verification of the malfunctioning’s technical resolution, typically:
    • Customer’s code
    • Date and hour of the request’s reception
    • Customer’s identifying data
    • User’s identifying data
    • Request’s origin
    • Problem’s typology (hardware, software, program’s malfunctioning, etc.)
    • Error’s code (Printer, display, system boot failure, etc.)
    • Problem’s description
    • Request’s identifier
 


The services guarantee effective technical equipments, equipped job stations, systems for telematic maintenance with remote logon.

Moreover, we offer the service of electronic reversal engineering.
Our company is organized to develop reversal engineering on electronic cards. This activity can help our customer specially regarding the obsolete devices. We can rebuild any kind of electronic board following the original specification hardware details (also one prototype can be used). Specification on the operative firmware is request for board using microprocessor.

Thanks to the experience and the acquired professionality, our society always propose to improve the efficiency of the service trying to highly reduce the costs about technical maintenance in field.

References:

  • Revamping Raffineria Mediterranea, Milazzo, Italy
  • GAZPROM Russia
  • Revamping Mark II to Mark V c/o S. Joaquin, Venezuela
  • Service Agip Pineto, Teramo, Italy
  • Several Compression stations, Algeria

Contact information:
ELEM - Service Division
Via dei Tintori, 11 - Zona Artigianale
70026 – Modugno (BA)
T: +39 080 5325365
Information request
 

 

 
 

© ELEM 1987-2013 ©
Division of the Group ELEM di Cuccovillo L. & C. snc VAT Code IT04550820726

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